This refund policy describes how SEO Rose handles refund requests for all purchases on seorose.com. Our goal is to be fair, transparent, and quick. If you have a problem with an order, contact us first — most situations are resolved without a formal refund request.

1. 14-Day Buyer Protection

You may request a refund within 14 days of purchase for any reason. We honor every such request without dispute.

To use this protection, email us at [email protected] with your order number. Refunds are processed back to the original payment method.

2. Refunds Beyond the 14-Day Window

For orders outside the 14-day window, refunds are handled at our discretion using the criteria below.

2.1 One-Time Service Packages

(Buy Google Reviews, Logo & Brand Identity Kit, Appointment Booking Setup, Web Design, and similar deliverable-based services.)

Full refund if work has not yet started
Partial refund if work is in progress, prorated against deliverables already completed
No refund once final deliverables have been accepted by you in writing

2.2 Monthly Retainer Services

(Local SEO, Google Ads Management, Google Reviews Management, Online Reputation Management, Social Media Management, and similar ongoing services.)

You may cancel at any time. No contracts, no cancellation fees.
The current month's fee is non-refundable once the month has begun, because the work is delivered across the full month
We do not prorate partial months
Future months are not charged after cancellation

2.3 Reviews Services

(Buy Google Reviews, Google Reviews Management, Yelp / Facebook / Trustpilot / BBB Reviews Management.)

Refund of the unfulfilled portion if we cannot complete delivery within the agreed timeline

Completion of service and post-delivery removals. Our obligation for a reviews engagement is fulfilled once the agreed service has been completed and the reviews have been delivered or posted to the applicable profile. Delivery, not permanence, is the deliverable.

Review platforms retain sole and absolute discretion over the content displayed on their properties. If Google (or any other platform) subsequently removes, filters, drops, hides, withholds, or otherwise ceases to display any review after delivery — whether within fifteen (15) days, after fifteen (15) days, or at any later time — as a result of spam detection systems, spam or algorithm updates, policy enforcement, automated filtering, manual review, changes to platform terms, or any other action outside our reasonable control, such action does not constitute a failure, defect, or non-performance of our service, and we accept no responsibility or liability for it.

No refunds for post-delivery removals. Refunds are not available in these circumstances. Any refund request, claim, credit request, or chargeback relating to reviews that were successfully delivered and subsequently removed, filtered, dropped, or hidden by a platform will not be accepted or approved. This is an express condition of purchase for all reviews services and applies regardless of the number of reviews affected or the time elapsed since delivery.

We do not control platform algorithms and cannot and do not guarantee that any review will remain published indefinitely. Clients are encouraged to read this condition carefully before ordering; placing an order constitutes acceptance of it.

3. What Is Never Refundable

Work that has been delivered, accepted, and is in use
Third-party costs we paid on your behalf (advertising spend, hosting, licenses, manufacturer certifications)
Customized or written content you have already received or published
Reviews that have been successfully delivered or posted, including any that a platform later removes, filters, or hides

4. How to Request a Refund

Step 1 — Within 14 days of purchase

Email [email protected] with your order number (format: SR-2026-XXXX).

Step 2 — Outside the 14-day window

Email [email protected] with your order number (format: SR-2026-XXXX), the reason for your request, and any supporting context. We respond within 2 business days.

Step 3 — If approved

Refunds are issued to the original payment method.

Card refunds typically appear within 3–10 business days
PayPal refunds usually appear within 1–3 business days

5. Chargebacks

If you dispute a charge with your card issuer instead of contacting us first, the dispute process is handled by your bank and our payment processor on our behalf. We strongly prefer that you contact us first — most issues are resolved faster through [email protected] than through a chargeback.

6. Questions

Email [email protected] or use our contact form. We respond within 24 business hours.

Refund Policy